Frequently Asked Questions

General Questions


Still have questions? Call us at 800-288-2534.

General Questions

What are your hours of operation?
7:30am - 4:30pm PST Monday - Friday

Where are you located?
ALFI International, Inc is headquartered in Newbury Park, CA about 45 miles north of Los Angeles, CA.

How long have you been in business?
ALFI International, Inc has been serving customers around the world since the doors first opened in 1986.

Do you have a catalog?
No, to keep our prices low we are unable to cost effectively print product catalogs. Our web-site serves as our official catalog.

How do I contact you?
You can contact ALFI International, Inc by telephone at 805-480-3456, or by email at


When will my item ship?
All orders placed online before 2pm PST are shipped the same business day. Orders placed after 2pm PST are shipped the following business day.

Can I ship my item next day or second day air?
Yes. Select the option on the checkout screen or call us to revise your shipping order. Additional charges apply for second day air and next day shipping.

How much is shipping?
Shipping rates are determined on the current rates of the shipping company.

What shipping methods do you use?
Shipments are sent UPS Ground unless specified otherwise. International orders are shipped via USPS Parcel Post.

Do you ship to International destinations?
Yes. International shipping charges apply.